FAQs

1. When will my order ship?

We know you're excited to receive your order! Every item in our shop is handcrafted and made to order. Regular processing time is 3-7 days. Orders with more customization can take longer. Processing time does not include shipping time. Processing time is the time it takes us to make your item(s). All orders will be updated with a tracking number as soon as they ship.

Processing times are longer during the holiday season. Please click here to learn more.

*We do not offer rush orders at this time, however expedited shipping options are available at checkout. 

 

2. I just placed my order, can I change it?

At this time, no changes can be made to your order after it is placed, as all sales are final. This includes address changes. Also, please be sure to double check all spelling on personalized items before checking out. If you have any questions, please contact us.

 

3. Can I cancel my order?

Orders must be cancelled within 24 hours of purchase. No cancellations for custom orders. If you have any questions, please contact us.

 

4. My order has been shipped, but has not arrived yet. What should I do?

All items are shipped through USPS. Once your order ships, we no longer have control of your package. Perfectly Imperfect is not responsible for lost, damaged or delayed packages. All questions concerning lost, delayed or damaged packages must be handled with USPS. You can submit a claim here.

Please note, due to COVID-19, shipping times have become more unpredictable. We've had some packages take longer to ship, some that never show tracking information, and some that have tracking information suddenly disappear/freeze, but then the package magically gets delivered one day. These cases are seldom, but have happened over the last several months. 

 

5. Do you ship internationally? 

UPDATE: We are happy to announce that we're now resuming international shipping!

Due to COVID-19, we had to temporarily suspend international orders. We were experiencing a wide range of issues with international orders shipped during COVID, and USPS was not delivering mail to several countries. For live updates on shipping disruptions, you can read more here.

 

6. Do you accept returns or exchanges?

At this time we do not accept returns or exchanges. All sales are final. Please contact us if you have any questions.

 

7. My order arrived and is not correct or is damaged, what do I do?

While we hope this problem never occurs, the unexpected can happen. If for some reason you receive your order and it is not what you ordered or is damaged, please leave all product(s) in the package just as you received them and contact us. We will determine how to move forward. Once the product has been removed, we are no longer responsible for the integrity of the item. Should we decide your item is eligible for return, it must be returned within 14 days of the customer receiving the package. After the 14 day window, no exceptions will be made, so please be sure to inspect your package as soon as it is delivered. Once your item is received, we will start processing the return/exchange. If you have any questions, please contact us.